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Welcome, New Client!

Thank you for choosing Mindsight Behavioral Group for all your mental health needs.

Check out the video below to find out everything you need to know before your first appointment. Or check out our FAQs below.

Login to Your Patient Portal

Frequently Asked Questions

How do I log into my patient portal?

Use this link to log into your patient portal.



What needs to happen before my first appointment?

Before your first appointment, you will receive an email inviting you to set up your Patient Portal account. Please follow these instructions:

  • If possible please use a computer to fill out your forms
  • Click on the invite link
  • Create your secure password
  • Use the client’s date of birth
  • Register your account
  • Access your Patient Forms and complete any documents that need to be filled out
Once you set up your account, you will need to complete all the forms in your Portal before your first appointment. Bookmark this link to your web browser’s favorites. It is a Mindsight-specific link so you will need to use it for every Patient Portal sign-on.



How do I set up my Patient Portal?

Before your first appointment, you will receive an email with your Patient Portal Invite to set up your account. Please follow these instructions:

  • If possible please use a computer to fill out your forms
  • Click on the invite link
  • Create your secure password
  • Use the client’s date of birth
  • Register your account
  • Access your Patient Forms and complete any documents that need to be filled out



Help! I need tech support for my Patient Portal!

  1. Make sure the correct email address is on file by calling our office at 606-401-2966, EXT ____.
  2. Make sure you are on the correct site, it must have Mindsight’s Logo on the Login screen. Here’s the direct link. Bookmark it if possible. Google will not take you to the correct log-in screen and you will not be able to log in.
If you are still not able to log in here are some troubleshooting tips:
  • Use Google Chrome browser
  • Clear Browsing History
  • Restart Computer
  • Make sure Mindsight’s Logo is on the Login Screen
  • Reset Password using “Forgot Password Link” will send an email with a Link to Reset Password.
Patient Portal Tech Support



How do I get in touch with my clinician if I’m late or having trouble logging into telehealth?

Please click the link below to find your clinician's extension. Mindsight Staff Directory



Why do I need to have a credit card on file? Can I opt-out?

If you have commercial insurance, you will need to call the receptionist at 606-401-2966 ext. 723 after filling out the Credit Card on File form to add a debit/credit card to your chart. We will charge your copayments for your appointments 24 hours after the session. If we do not have a card on file, then you must call 48 hours in advance of the scheduled appointment and pay your copay. If you do not pay for your appointment it will be canceled.



What if I need to reschedule or cancel my appointment?

We have a 24-hour cancelation policy. You must give Mindsight 24 hours notice to cancel an appointment without a penalty. Frequently canceled appointments (two cancellations or no shows within a 12 week period) can result in discharge if Mindsight is not given enough notice.



Will I get an appointment reminder?

Yes, we do send an appointment reminder via text message and email one (1) week before your scheduled appointment and one (1) day before your scheduled appointment. IN-PERSON APPOINTMENTS: Your text message reminders are automatically going to come with a telehealth link. If you know your appointment is in person, then please disregard the telehealth link. If you are unsure, you may call the receptionist at 606-401-2966 ext. 723 to ask.



The appointment is for my minor child. Is there anything I should be prepared for during their first appointment?

If you are the parent or guardian of a minor with an appointment, then please be aware that the child does not need to attend the first appointment. In the state of Kentucky, clients aged 16 years and older are considered to be adults for the purposes of mental health services. These clients must fill out a Release of Information form for their parents if they wish their parents to be able to communicate with Mindsight about their diagnosis, treatment, and/or appointment schedule.