Before your first appointment, you will receive an email with your Patient Portal Invite to set up your account. Please follow these instructions: • If possible please use a computer to fill out your forms • Click on the invite link • Create your secure password • Use the client’s date of birth • Register your account • Access your Patient Forms and complete any documents that need to be filled out

Not currently, but we are able to assist our therapy clients with medication referrals if needed!

1. Make sure the correct email address is on file by calling our office at 606-401-2966, EXT ____. 2. Make sure you are on the correct site, it must have Mindsight’s Logo on the Login screen. Here’s the direct link. (https://patientportal.advancedmd.com/account/logon?lk=148094)Bookmark it if possible. Google will not take you to the correct log-in screen and you will not be able to log in. If you are still not able to log in here are some troubleshooting tips: • Use Google Chrome browser • Clear Browsing History • Restart Computer • Use the direct link: https://patientportal.advancedmd.com/account/logon?lk=148094(https://patientportal.advancedmd.com/account/logon?lk=148094) • Make sure Mindsight’s Logo is on the Login Screen • Reset Password using “Forgot Password Link” will send an email with a Link to Reset Password. Patient Portal Tech Support(https://docs.google.com/document/d/1CcVJoNkrtNGIv9oDuW1sy2wpH8hvJr9ma-ct1hsSgZQ/edit)

Please click the link below to find your clinician's extension. https://docs.google.com/spreadsheets/d/1Jol-t-a75_H0rjJInGPzgnheG2Oto19XweY0p60Q94k/edit?usp=sharing(https://docs.google.com/spreadsheets/d/1Jol-t-a75_H0rjJInGPzgnheG2Oto19XweY0p60Q94k/edit?usp=sharing)

Our fax number is 606.244.4111

If you have commercial insurance, you will need to call the receptionist at 606-401-2966 ext. 723 after filling out the Credit Card on File form to add a debit/credit card to your chart. We will charge your copayments for your appointments 24 hours after the session. If we do not have a card on file, then you must call 48 hours in advance of the scheduled appointment and pay your copay. If you do not pay for your appointment it will be canceled.

We have a 24-hour cancelation policy. You must give Mindsight 24 hours notice to cancel an appointment without a penalty. Frequently canceled appointments (two cancellations or no shows within a 12 week period) can result in discharge if Mindsight is not given enough notice.

Yes, we do send an appointment reminder via text message and email one (1) week before your scheduled appointment and one (1) day before your scheduled appointment. IN-PERSON APPOINTMENTS: Your text message reminders are automatically going to come with a telehealth link. If you know your appointment is in person, then please disregard the telehealth link. If you are unsure, you may call the receptionist at 606-401-2966 ext. 723 to ask.

If you are the parent or guardian of a minor with an appointment, then please be aware that the child does not need to attend the first appointment. In the state of Kentucky, clients aged 16 years and older are considered to be adults for the purposes of mental health services. These clients must fill out a Release of Information form for their parents if they wish their parents to be able to communicate with Mindsight about their diagnosis, treatment, and/or appointment schedule.